Program Associate

Reports to: Director of Scholarships

Status: Full-time

The Program Associate provides administrative support for all tasks related to scholarship administration and provides other support for program related supplemental programs. This position reports to the Director of Scholarships.

Responsibilities

Scholarship Program Administration

• Client Service – interact with CSFP families, scholarship applicants, and school officials in person, via phone and via email. This position is responsible for providing a high level of customer service. Answer questions and provide program information in a respectful, professional and clear manner with a customer service mindset.
• Work directly with the program team to complete tasks necessary to administer scholarship lottery and offer scholarship opportunities to families. Review, process and enter scholarship applicant data in a timely fashion and with care to ensure data accuracy
• Support parents with lottery and registration questions via phone and email and office walk-ins 

Supplemental Programs

• Working alongside the program team and taking the lead on managing some supplemental programming including: CSFP Reads, cultural and “fun day” family excursions, summer programming aka CSFP’s Camp Connections program and expanding CSFP’s community outreach and resources for families.

• Work alongside the program team to plan and execute enrichment activities for families and investigate additional opportunities for CSFP families with other community organizations.
• Research and continually update community resources and additional funding opportunities for families.
• Work with Program team to develop other ways to educate families on resources and community opportunities, whether through existing family, parent or school meetings or newly developed family learning opportunities.

Position Requirements

While no one candidate will possess every quality outlined for this position, a successful candidate will bring many of the following qualifications and personal attributes:

Understanding and personal support for the CSFP mission

Bachelor’s degree is required

One to three-plus years of experience, preferably in a non-profit and/or customer service setting

Experience working with diverse and under resourced populations highly preferred,

Extremely organized with strong time management skills to accomplish goals and deadlines,

A detail orientation with experience in event coordination,

Advanced skills utilizing Microsoft Office software and web-based tools,

Ability to thrive in collaborative professional environment,

Creative, self­-motivated, proactive, and confident,

Strong verbal and written communication skills,

Ability to speak Spanish is required.

Work environment/physical requirements

All CSFP staff members are currently working in a hybrid model. Employees are required to show proof of vaccination against COVID-19 to be eligible for employment.

Certain abilities to physically perform the duties are required, such as:

Must be able to sit for extended periods of time in a chair, either at a computer or community event.

Must be able to work successfully in both an in-office and work-from-home environment.

Must be able to assist with events, which includes lifting up to 35 pounds, bending, reaching, climbing and standing.

Must be able to travel to the office in center city

Hold a valid driver’s license and/or access to transportation when necessary

Must be able to maneuver in an office space, including reaching file cabinets, filing, faxing, scanning, copying, typing, mailing, and making phone calls,

Benefits and compensation

CSFP offers competitive compensation packages that are commensurate with an individual’s experience and education.

Starting salary: $48,000 per year.

CSFP offers all employees the following benefits:

100% employer-paid health, dental, and vision coverage

A generous paid annual leave policy, including 3 weeks of vacation, 1 week of sick leave, 3 personal days, 1 floating holiday, 7 holidays, and a company-wide winter break at the end of December

Early dismissal on all Fridays during the summer

401K plan with 4% employer match after 3 months of service

Employer paid life insurance

Scholarship for children enrolled in K-8 CSFP partner school

Access to additional employer sponsored benefits.

Equal opportunity employment policy

CSFP is committed to a diverse and pluralistic workplace. We strongly encourage applications from all qualified individuals. As such, CSFP is committed to a policy of equal employment opportunity for all applicants, employees, volunteers, and interns. CSFP prohibits discrimination based on an individual’s race, color, religion, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or special disabled veteran, marital status, registered domestic partner or civil union status, gender, medical condition, genetic information, or sexual orientation, or any other basis protected under applicable law.

How to apply

Email your resume and cover letter to resumes@csfphiladelphia.org. Reference this position title in the subject of your email. Your cover letter should state why you are interested in working for CSFP, to connect your current/past work to this role, as well as to explain any other pieces of information not found within your resume.

About CSFP

Children’s Scholarship Fund Philadelphia (CSFP) is a privately funded program whose mission is to provide students from under-resourced Philadelphia families with financial access to quality, safe, K-8th grade tuition-based schools, thereby increasing the long-term economic and social success of their children. CSFP currently grants four-year, need-based partial scholarships, all of which are awarded via random lottery. CSFP scholarships allow these students the opportunity to gain a solid foundational education that is critical to their future achievements, especially during this challenging time in education in Philadelphia.